Candyland Casino

Candyland Casino Overview

Bright, modern and extremely attractive are the words we would use to describe Candyland Casino but is it’s welcome offer and promotions really worthy of being unwrapped? 

Candyland Casino launched in 2022 is an online casino owned and operated by an incorporated corporation organized licensed and regulated by the Government of Curacao for the purpose of operating an online casino. The casino’s bold blue and pink design is sweet, so too is it’s lollipop-loaded logo, but is it too sweet for our liking?

Appearance and Usability

Pink and white variations of casino favourites dominate the landing page, this includes a deck of cards, casino chips, lucky slot symbols ranging from sevens to cherries and you’ll even catch a glimpse of the current welcome offer as in breezes past the many reasons why Candyland Casino think you should sign up.

Navigation is simple whether you visit on desktop computer, mobile or tablet. Being a multi-lingual casino means accessing the website in more than just the English language – Dutch, French, Spanish and Italian to be precise, all of which are housed to the top right of the screen. Links to join can be found within the welcome offer or via the registration button to the very top of the screen.

A preview of the current games and jackpots are also housed on the welcome page, allowing potential sign-ups and existing customers to peruse their offering without having to navigate too far. The main menu (top left) offers links to promotions, tournaments, information about the casino and who run it, support, FAQ’s, anti-money laundering policies, banking, Bitcoin and their cookie policy. Terms and conditions, security, privacy and responsible gaming guides are housed to the foot of the page.

A Big Welcome

New players are eligible for a generous offer which will be activated on a first deposit. The details on the current welcome offer can be found on this page or via the casino’s landing screen. Be sure to read the terms and conditions before accepting!

What About Support?

Candyland Casino has a team of dedicated customer support teams who are on hand to assist with any query/problems you may have. With their live support option you can be connected to a help team member in real-time. There are email and telephone support options too:

• Email: contact customer support at support@candyland.casino or for financial issues contact finance at documents@candyland.email
• Telephone: France (+33) (0)1 789 00368, Spain (+34) 91 290 1420 or International (+1) 718 732 0154.

Sweet FAQ’s

Q: Is there a minimum number of casino chips required to play at Candyland Casino?

A: Yes. Before you can play for real money you must make a deposit. The minimum amount is €25 worth of casino chips.

Q: Can I test drive the casino games for free and keep what I win?

A: Yes and no. All players are able to try the casino games in free play demo mode, however, any “money” that is won via demo mode is to be treated as virtual and therefore not credited. To keep what you win you must play with real money.

Q: Can I reverse my withdrawal if I change my mind?

A: Reversal of withdrawals is permitted to all players expect those who reside in the United Kingdom.

Q: How old do you need to be to register and play at Candyland Casino?

A: Playing at Candyland Casino is restricted to adults only and players must be 25 years of age or older to play.

Responsible Gaming:

As with all reputable casinos, Candyland Casino recommends that all players should make use of their gambling tools which effectively allows you to impose a limit (as defined by you), to control the amount of money you spend. While setting a limit, bear in mind how often you play and how long your gaming session is before deciding in advance what is an acceptable amount for losing. You have the ability to set a daily, weekly and monthly limit.

Games

• Live Casino: Enter the “fresh deck” studio to experience a bricks-and-mortar casino environment complete with live dealer and real-time results.
• Slots: Big Cash Win, Galaxy Stars, Stampede, Wolf Moon Rising, Jumbo Joker, The Golden Owl of Athena, Diamond Rhino and Battle of Rome.
• Table Games: Blackjack, Ride’em Poker, American Blackjack, Multi-Hand Blackjack and Rolling Stack Blackjack.
• Scratch & Win: Tales of Time Travel, Jingle Bell Jackpots, Zeus Rising, Sands of Space, Irish Wishes and Yeti hunt i3D.

Promotions

• Cashback Insurance: Cashback insurance is exactly what it sounds like - it’s insurance if the house wins. Once you’ve played, head on over to support once your balance has finished and they will add your real cashback to your account.
• Cashtravaganza: With this promotion you get a guarantee of up to 80% on all your deposits during the Cashparty period. The day after is when you’ll receive your bonus.
• Raffles: Join in the fun with the Candyland Casino weekly raffles. Every deposit of €25 earns one raffle ticket. The more tickets you earn, the better your chances of winnings an undisclosed cash prize.
• Comp Points: Get comp points when you play. All depositing and eligible players can claim comp points on real money wagered. The comp point rate is 1 comp point per €1 wagered where 100000 comp points can be converted into €100.
• Tournaments: Compete against your fellow Candyland Casino players for big money prizes every day. Take part in weekly tournaments where every bet you make earns a Tourney Point and those with the most Tourney Points get to share the prize pool of $50K. Codes may be required to access tournaments. Support can assist you with this.

Loyalty Program?

Unfortunately, Candyland Casino is lacking a loyalty program and there are no VIP rewards in place either. That being said, there are opportunities to earn bonus credits via comp points.

Cashier

• Deposits of 249 USD/EURO/GBP/AUS or less have a max withdrawal limit of 10x the deposit. Any funds above this limit will be deemed as “non-withdrawable” and confiscated.
• Withdrawals can be requested at any time, however, it is important to note that the approval of the banking request may take fifteen - eighteen (15 - 18) working days.
• All withdrawals are subject to a transfer fee of between 10-40 $, €, £, depending on location.
• Players must complete KYC in order for withdrawals to be processed. This procedure requires identification documents to be sent. Once a withdrawal request has been submitted, players have a 30-day limit for submitting documentation, failure to do so will result in the withdrawal being cancelled.
• The minimum amount for a withdrawal is 100 €/$/£/AUD or 1000 ZAR.
• Declining bonuses does not mean there are no wagering requirements. All deposits with no bonuses must be wagered at least once (1x) before a withdrawal will be permitted.
• Credit card deposits may incur a fee of between 3% and 6.5% of the total deposit sum.
• Failure to deposit within a month (30-days) will result in the casino labelling the account as a “free bonus player” account and therefore withdrawals of winnings from a free bonus or cash from the casino will not be permitted.

Conclusion

This crypto-friendly online casino has it all, a small but decent offering of promotions, opportunities to gain bonus rewards as well as comp points. The advantages include live support, in-depth FAQ’s and a wide variety of games. The downside is the maximum withdrawal limits for non-high roller players and a lack of wagering requirements in the terms and conditions.

The promotions page is packed with what offers are available but with important details omitted such as the wagering requirements, what prizes can be won (raffles), details on what you need to do in order to particpate in tournaments and whether or not cashback is a bonus or real money.

Pros: Free play demos, jackpot games, live support, website available in multiple languages, licensed casino.

Cons: Accounts deemed inactivity after 6 months of no activity and fees will be applied. Accounts may be refused or suspended without warning. No loyalty perks. Licensing information not displayed. Unfair max withdrawal rules for deposits less than 250 USD/EURO/GBP/AUS. Extremely long withdrawal processing times. Complaints must be submitted within 5 days after this time, the casino reserves the right not to address the matter. Not the biggest choice of games.